Sovereign 4638

IMPORTANT ANNOUNCEMENT TO OWNERS OF ELECTRIC COOKERS

TRICITY SOVEREIGN 4638
(from serial numbers 185 00001 to 1286 02000)

ONYX 100M

(from serial numbers 986 00001 to 1086 00100)

KENWOOD SL101
(from serial numbers 586 00001 to 786 00100)

In the interest of customer care Tricity Domestic Appliances would like to ensure that all the above products have an additional fail-safe device installed free of charge. There exists a remote possibility that under certian circumstances the oven could overheat while the cooker is unattended. Only the models above are affected. We would therefore like to arrange for one of our service engineers to call to inspect your cooker and if necessary carry out a modification. How do you know if your cooker is involved?
Check the model number against those mentioned above.
Check the serial number. This information can be found below the main oven door on the front of the cooker

WHAT ACTION SHOULD I TAKE?
Telephone: 01582 494000 to notify us.
Please be ready to quote your name, address and daytime
telephone number Also your model and serial number.
Alternatively write to: Tricity Bendix, 99 Oakley Road Luton Beds LU4 9QQ

Your request for a service call will be immediately forwarded to your local service centre to arrange an appointment at no charge. You can continue to use your cooker provided that until an engineer has called, you ensure that it is always switched off at the cooker point when not in use. Tricity Domestic Appliances apologise for any inconvenience caused.

(Please note that the contact information updated on the 28 April 2011 - Tricity Bendix, 99 Oakley Road Luton Beds LU4 9QQ.
Phone: 08705 929 929